FREQUENTLY ASKED QUESTIONS
Find answers about ordering, delivery, packaging, returns and our product range. If you still need help, please contact us.
An order confirmation will be sent to the email address entered during checkout. Please check your junk or spam folder if it does not arrive. Registered customers can also view their order through the My Account area.
Contact us as soon as possible with your order number. We will try to help, but changes cannot be guaranteed once an order has entered processing or has been dispatched.
Contact us immediately with your order number and the correct address. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Orders are dispatched from stock held within the UK.
Orders are sent using Royal Mail tracked delivery options. The available delivery services will be shown during checkout.
Your Royal Mail tracking number will be sent by email when your order is dispatched. Please check your junk or spam folder if the message does not appear in your inbox.
Tracking information may take some time to update after a parcel has been prepared or handed to Royal Mail. If you remain concerned about the delivery, please contact us with your order number.
Check the Royal Mail tracking information first. If the parcel appears delayed or the tracking has not updated, contact us with your order number so we can review the available information.
Yes. Orders are sent in plain, non-branded outer packaging. The contents are not identified on the outside of the parcel.
No. Our MT2 nasal spray kits are supplied unmixed. Each kit contains the components required for preparation.
Our numbered Mixing Instructions guide explains how to prepare an MT2 vial. It also includes the additional steps required for an unmixed nasal spray kit.
Starter kits contain MT2 vials and the relevant mixing accessories. Quantities vary by kit size, so check the individual product page for the complete contents.
Yes. Standard MT2 vial packages are available separately from starter kits. Each product page lists the exact quantities of vials, sterile water and accessories included.
Storage information is provided on the relevant product pages and within our Mixing Instructions guide. Always check the information supplied for the specific product format you have ordered.
Samples from supplied batches are submitted for independent laboratory analysis. Available reports record the identity, measured content and reported purity of the submitted sample. These results do not establish safety, effectiveness, sterility or regulatory approval.
Contact us as soon as possible. Include your order number, a description of the problem and clear photographs where relevant. We will review the issue and advise you on the next steps.
Contact us before returning anything. Return eligibility and arrangements are covered by our Terms and Conditions and do not affect your statutory rights. Products should not be returned without first receiving instructions from us.
Use the form on our Contact page. If your enquiry relates to an existing order, include your order number so we can identify it quickly.